Social Learning Complements Traditional Training and Development

Preview of book The New Social Learning describes how it complements training and development.  Solid examples demonstrate that social learning increases understanding, assimilation and application.  The book opens with an pediatric medicine example and paints a clear framework.

Misconceptions that social learning was based on digital tools were eliminated.  Great examples of what it is, and what it isn’t were outlined.  Learning is never-ending and enhanced with collaboration.

The New Social Learning Book Cover

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Best Practices for Hiring a Training Consultant

Insightful article from Training Magazine outlines a number of considerations for hiring a training consultant.

Two things stood out.  First,  begin with a pilot project.  At a lower cost and lower risk, a pilot project can project the value, cost and time of a larger project.  Second, when asking for referrals, ask for 3 people,  then ask for another 3.  Call the second set of three.  The second set may not have been given the “heads up” and provide more insightful feedback.  Any consultant will have 3 clients to vouch for them, but are rarely prepared to name 6 references.




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Millennials- Skills for management and leadership roles

Training Industry compiled a great list of industry articles, covering a broad spectrum
of topics.

One of the featured articles- L&D for the Next Generation of Leaders  highlighted the changing demographics.  Millennials will be largest component of US labor force, growing 30% in next five years while baby boomers shrink by 28% as per Deloitte. There will be a shift from Knowledge Transfer to Knowledge Creation. Going forward, the highest performers may not be the most knowledgeable, but they will be the best at searching, identifying, and synthesizing information. Need for soft skills has increased.  Article also forecasts the shift from domain-specific to cross functional skills.  Are companies prepared to fill the skill gaps?

L&D for the Next Generation of Leaders




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ContactPointe goes International

ContactPointe hosting events in London and Sydney

ContactPointe hosting events in London and Sydney

ContactPointe is now hosting events in London and Sydney.  We are working to bring on additional European locations and have expanded as a result of customer needs.  Check out our list of locations. If your location is not listed, contact us anyway and we’ll use our extensive network to find a match.

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IBM’s New Training Program Cuts Pay for Selective Group

IBM Logo

Heads up Corporate America! IBM tells some employees they need training, to cut their pay 10%. Could this lead to additional training investments?  See full article. 

IBM Logo
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Most Read Articles from Training Industry


Training Classroom Pod Style

Great list of most-read articles in 2014 from Training Industry. Wide variety of topics, from social learning to learning transfer to leadership. One of the most highly-read training articles is “Delivering on the Promise of Social Learning” where modern classroom set-up is compared to a kitchen table. The focus is on participation of learners and conversation at their table. Interesting outcome is that the shared experience of learning will encourage connections long after training.

At ContactPointe, we are seeing this classroom set-up preference as well. Instead of calling it kitchen table, we refer to it as pod. We customize the room set-up based on our client’s learning goals. Other common layouts are chevron, conference room, classroom, and U shaped.

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Lessons from the World Cup

2014-world-cup-logoWorld Cup lessons can be applied to talent management and development. First lesson from this ASTD article related to the goal made from the USA’s bench against Ghana and the need to develop a strong bench for the long term. Second lesson, leadership is a contact sport. Other lessons were on resilience, agility and competition.  See full article.

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Sending and Receiving an Outlook Business Card

Sending your Outlook Business Card

Once you have created a business card you can easily send it to someone else by attaching it to a new email message.

Step by Step

  1. Go to your Mail folder.
  2. Select New E-mail.

  1. In the new Untitled-Message, choose the Insert tab and select the Business Card drop down list.

  1. Select your name from the list to insert your Business Card. Your Business Card is inserted in the body of the
    E-mail and also as an attachment.

  1. Finish the E-mail message and send it.

Receiving a Business Card

When you receive an E-mail that has a business card attached you can save the information as a new contact record. This is a one of the major advantages of creating a business card.

Step by Step

To save the business card as a new contact you can do the following:

  1. Right click on the image of the card and select a Add to Outlook Contacts.

  1. Open the Attachment to view the Contact Record.

  1. Add any additional information you might have then click Save and Close in the upper left hand corner.

Thank you for reading Cloud Facts! Hopefully the posts Creating an Outlook Business Card, Customizing an Outlook Business Card, and Sending and Receiving an Outlook Business Card will help you in communicating with co-workers and clients. Check back for more helpful tips on using Microsoft Office as well as insights into working in the Cloud!

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Picture Placement in Word

When a picture or piece of clip art is selected, the Picture Tools Format tab displays itself on the right side of the Ribbon. On the Picture Tools Format tab, click once on the Wrap Text button to display your text wrapping options. With Word 2010, you can now drag the graphic into position using most of these text wrapping choices. You can also apply text wrapping by right-clicking on the image. For more specific placement options, choose More Layout Options from the Wrap Text button.

Wrapping Options

Seldom do we actually want a picture to be aligned with text using the In Line with Text option. This style (which is the default) insets the image in the text at the location of the insertion point and the image moves as you add or delete text. Also, the text does not wrap around the graphic therefore white space extends to the margins on both sides of the image.  Example below.

In Line with Text option

 The Square style wraps the text around all sides of the square bounding the graphic. The graphic moves as you add or delete text. Example below.

Square option

The Tight style hugs the text around the image in an irregular shape bounding the actual image. The graphic moves as you add or delete text.

Tight wrap option

The Behind Text option has no border around the image. The image simply sits on its own layer behind the text.  Example below.Behind wrap option

The In Front of Text option has no border around the image. The image sits on its own layer on top of the text. Front wrap option

The Top and Bottom wrap has no border around the clip art. The picture is situated horizontally between text which sits at the top and bottom of the image.  Example below.Top and bottom option If you are going to be adding a lot of pictures and clip art to your Word documents, you can save yourself time and a lot of extra steps by setting your default preferences for how text automatically wraps when you insert a graphic into your work.

More Layout Options

You can choose More Layout Options from the Wrap Text menu for more accurate control over the position of an image and how text wraps.


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Customizing an Outlook Business Card

Customizing the Business Card

Once the Business Card has been created it can be customized by completing the following steps:

Double click the Business Card to activate the Edit Business Card dialog box. By default the Full Name, Company, Job Title, Business Phone and E-mail fields are active. The default image is on the left side of the card.


Step by Step

Use the Fields list in the bottom left corner of the Edit Business Card dialog box to add or remove fields and to rearrange the order of the fields. Select a field in the list and then use the tool buttons in the far bottom left corner of the Edit Business Card dialog box.


  1. When you select a field in the Fields list you can edit the field by using the Edit section to the right of the Fields list. In the example below, the Full Name field is selected in the Fields list and the Bold tool button has been selected in the Edit section.

  1. Use the Card Design section of the Edit Business Card dialog box to change the background of the card and the layout of the text and image.

  1. Click the Layout Button.
  2. Choose a layout from the list.

  1. If you choose Image Right the image will be aligned to the right side of the card.



  1. To change the image, select the Image: button with the word Change… on it.

  1. The Image Area and the Image Align will also affect the layout of the card. The example below shows a logo selected as the image, the Image Area increased to 30% from 16%, and the Image Align set to Top Left .


  1. When you are finished editing, click OK in the bottom right corner of the Edit Business Card dialog box.


Now that you have created your business card and customized it you can send it to co-workers or clients. Go to the article on Sending and Receiving an Outlook Business Card to see how.

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