Top Ten Most Read Training Industry Articles

top-10Ten most read articles published on and Training Industry Magazine from the past year.  Many of the top 10 articles focused on improving “technical” skills of training and on leadership. A smaller set focused on “business impact” and how to have a strategic view of the business and training’s contribution.  Perhaps in 2016, there will be more articles focused on training and strategic alignment with the business.  Having business, strategic and financial acumen is important stuff to get everyone pulling in the same direction.  Having that knowledge will differentiate you and your department. 

Interesting, how many internal training classes focus on business, strategic and financial acumen? Other than an MBA program, what are options?

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Training Classroom Evolution

Tools for the Classroom ImageTraining Industry Magazine’s focus this quarter was Evolution of the Classroom.  A case study provided a roadmap of tools needed to support both a physical and virtual classroom.  These tools integrated engagement, interactivity and live discussions.  Improving on audio, visual and content for the virtual learner was key.

One take away was to have a train-the-trainer session.

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Training the Brain Needs Undivided Attention

Article Train for the Brain, from Training Industry Magazine Winter 2016, applies brain science to workplace learning. For the Train for the Brainhuman brain, the best way to receive training is in a facility where learners can give their undivided attention.  Taking that one step further, a dedicated professional training facility maximizes productivity and learning environment.   See the comparison of a training facility to hotel space.

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High Quality Training leads to Great Customer Experience

Customer Success Story

Customer Success Story

ContactPointe has a recent success story with client Workiva

The right training facility is crucial to an effective training session. It is especially critical that the event venue represents a company’s brand. Customers attending Workiva’s hands-on training make an investment in time, money and knowledge. ContactPointe’s experience and knowledge of setting up quality events met Workiva’s high standards and supports their ongoing 2016 training expansion.

Selected as their single provider, Workiva estimates that we’ve saved them 50-70% FTE.

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Training Outsourcing- Finding Partners

Training as a Service ArticleArticle Training as a Service focuses on creative and adaptive outsourcing.  As a training room rental partner, ContactPointe has flexible business practices that support customer requirements to be agile and “just enough”.  Specifically, our “ no deposit” and 14-day cancellation policies for classroom rentals benefit a wide variety of our clients.  Clients appreciate our role as a partner, not just a supplier.

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Training Success Story- Major US Airline

LI Thumbnail airline logoContactPointe  has a recent success story with a major airline, providing significant time and cost savings.   Airline X had a need to train hundreds of new employees, contractors and partner airline employees. The project initiated in late February with a training completion deadline of June 1. Training curriculum spanned 15 courses covering the diverse needs of “above wing” workers such as customer service and “below wing” workers such as baggage handlers. Facilities were to be located near airports in 19 US cities. ContactPointe’s solution provided a single vendor to handle all facility requirements nationwide.  Completed training delivery involved 1,933 instruction days over 11 weeks.

ContactPointe provides end-to-end training solutions.  Whether a nationwide rollout or significant project, our dedicated project managers make sure that your training events are effective and run smoothly.

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Training- 10 Thing to Consider When Buying.

Training- 10 Things to Consider When Buying

Tips for effective training outsourcing.  Tip #8 Run Your Training Offsite to get focus and convey a high priority.  Don’t let day-to-day interruptions of an onsite class take the focus from your training investment.

Find a training logistics partner to map out an end-to-end plan, execute the many logistical tasks needed to deliver a quality event and measure training event outcomes.

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Social Learning Complements Traditional Training and Development

Preview of book The New Social Learning describes how it complements training and development.  Solid examples demonstrate that social learning increases understanding, assimilation and application.  The book opens with an pediatric medicine example and paints a clear framework.

Misconceptions that social learning was based on digital tools were eliminated.  Great examples of what it is, and what it isn’t were outlined.  Learning is never-ending and enhanced with collaboration.

The New Social Learning Book Cover

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Best Practices for Hiring a Training Consultant

Insightful article from Training Magazine outlines a number of considerations for hiring a training consultant.

Two things stood out.  First,  begin with a pilot project.  At a lower cost and lower risk, a pilot project can project the value, cost and time of a larger project.  Second, when asking for referrals, ask for 3 people,  then ask for another 3.  Call the second set of three.  The second set may not have been given the “heads up” and provide more insightful feedback.  Any consultant will have 3 clients to vouch for them, but are rarely prepared to name 6 references.




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Millennials- Skills for management and leadership roles

Training Industry compiled a great list of industry articles, covering a broad spectrum
of topics.

One of the featured articles- L&D for the Next Generation of Leaders  highlighted the changing demographics.  Millennials will be largest component of US labor force, growing 30% in next five years while baby boomers shrink by 28% as per Deloitte. There will be a shift from Knowledge Transfer to Knowledge Creation. Going forward, the highest performers may not be the most knowledgeable, but they will be the best at searching, identifying, and synthesizing information. Need for soft skills has increased.  Article also forecasts the shift from domain-specific to cross functional skills.  Are companies prepared to fill the skill gaps?

L&D for the Next Generation of Leaders




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