Customer Story- Mattress Firm’s ERP Training

Learn about ContactPointe’s unique ability to handle a large-scale training Mattress Firm ERP Trainingand technical ERP rollout for Mattress Firm. ContactPointe helped Mattress Firm with their multi-year, 10,000 employee ERP training. It resulted in a seamless transition of personnel training and conversion of their sales data. The final day at each training event and site, the stores would “Go Live”. Pending customer tickets had to be manually entered into the new system in order to schedule deliveries. Up to 3,000 tickets were entered during “Go Live” from each training site in a single day.

Mattress Firm had very high expectations for ContactPointe. Their greatest fear was that the network would not be set up correctly at each training location. It was critical to get customer orders into the new system immediately. With the many days of training over a multi-year period, there was not one issue. All locations worked seamlessly. “Anything that I threw at them or requested magically happened. ContactPointe is absolutely the best vendor I’ve ever worked with” said Tanya Brandewie.

Posted in Uncategorized | Comments Off

Infographic- Industry Data on Offsite Meeting Planning

Infographic- Training Meetings LITraining Meetings are Anything but Simple

Offsite training meeting still add up to lots of $$.  Get industry data about the complexities of offsite meeting planning.  Learn what time-intensive tasks you can offload to save time and money.

Posted in Uncategorized | Comments Off

Top Ten Most Read Training Industry Articles

top-10Ten most read articles published on and Training Industry Magazine from the past year.  Many of the top 10 articles focused on improving “technical” skills of training and on leadership. A smaller set focused on “business impact” and how to have a strategic view of the business and training’s contribution.  Perhaps in 2016, there will be more articles focused on training and strategic alignment with the business.  Having business, strategic and financial acumen is important stuff to get everyone pulling in the same direction.  Having that knowledge will differentiate you and your department. 

Interesting, how many internal training classes focus on business, strategic and financial acumen? Other than an MBA program, what are options?

Posted in Uncategorized | Comments Off

Training Classroom Evolution

Tools for the Classroom ImageTraining Industry Magazine’s focus this quarter was Evolution of the Classroom.  A case study provided a roadmap of tools needed to support both a physical and virtual classroom.  These tools integrated engagement, interactivity and live discussions.  Improving on audio, visual and content for the virtual learner was key.

One take away was to have a train-the-trainer session.

Posted in Uncategorized | Comments Off

Training the Brain Needs Undivided Attention

Article Train for the Brain, from Training Industry Magazine Winter 2016, applies brain science to workplace learning. For the Train for the Brainhuman brain, the best way to receive training is in a facility where learners can give their undivided attention.  Taking that one step further, a dedicated professional training facility maximizes productivity and learning environment.   See the comparison of a training facility to hotel space.

Posted in Uncategorized | Comments Off

High Quality Training leads to Great Customer Experience

Customer Success Story

Customer Success Story

ContactPointe has a recent success story with client Workiva

The right training facility is crucial to an effective training session. It is especially critical that the event venue represents a company’s brand. Customers attending Workiva’s hands-on training make an investment in time, money and knowledge. ContactPointe’s experience and knowledge of setting up quality events met Workiva’s high standards and supports their ongoing 2016 training expansion.

Selected as their single provider, Workiva estimates that we’ve saved them 50-70% FTE.

Posted in Uncategorized | Comments Off

Training Outsourcing- Finding Partners

Training as a Service ArticleArticle Training as a Service focuses on creative and adaptive outsourcing.  As a training room rental partner, ContactPointe has flexible business practices that support customer requirements to be agile and “just enough”.  Specifically, our “ no deposit” and 14-day cancellation policies for classroom rentals benefit a wide variety of our clients.  Clients appreciate our role as a partner, not just a supplier.

Posted in Uncategorized | Comments Off

Training Success Story- Major US Airline

LI Thumbnail airline logoContactPointe  has a recent success story with a major airline, providing significant time and cost savings.   Airline X had a need to train hundreds of new employees, contractors and partner airline employees. The project initiated in late February with a training completion deadline of June 1. Training curriculum spanned 15 courses covering the diverse needs of “above wing” workers such as customer service and “below wing” workers such as baggage handlers. Facilities were to be located near airports in 19 US cities. ContactPointe’s solution provided a single vendor to handle all facility requirements nationwide.  Completed training delivery involved 1,933 instruction days over 11 weeks.

ContactPointe provides end-to-end training solutions.  Whether a nationwide rollout or significant project, our dedicated project managers make sure that your training events are effective and run smoothly.

Posted in Uncategorized | Comments Off

Training- 10 Thing to Consider When Buying.

Training- 10 Things to Consider When Buying

Tips for effective training outsourcing.  Tip #8 Run Your Training Offsite to get focus and convey a high priority.  Don’t let day-to-day interruptions of an onsite class take the focus from your training investment.

Find a training logistics partner to map out an end-to-end plan, execute the many logistical tasks needed to deliver a quality event and measure training event outcomes.

Posted in Uncategorized | Comments Off

Social Learning Complements Traditional Training and Development

Preview of book The New Social Learning describes how it complements training and development.  Solid examples demonstrate that social learning increases understanding, assimilation and application.  The book opens with an pediatric medicine example and paints a clear framework.

Misconceptions that social learning was based on digital tools were eliminated.  Great examples of what it is, and what it isn’t were outlined.  Learning is never-ending and enhanced with collaboration.

The New Social Learning Book Cover

Posted in Uncategorized | Comments Off